Last updated: 7/4/23

Lost or Damaged in Transit

For packages lost or damaged in transit, please get in touch with us within 14 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf after an investigation is completed.

Returned to Sender Policy

For these cases, please get in touch with us so that we can investigate the problem. We will quickly find a solution. If it is determined the item was returned to us by the carrier we will adjust the price for a new order. This way, you will only pay for the new shipping fee.

Wrong Address

If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Rejected by the Recipient

If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Unclaimed

If you are not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order. Get in touch with us immediately so that we can investigate the problem with the carrier. Once confirmed we can arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).